Network Management

 

Key Benefits

- Leverage a team of experts

  • - Reduced cost of the expertise provided
  • - Business size vs. technological needs

What is "Network Management"? Simply put, it is outsourcing the functions of a traditional in-house Network Administrator. Why would you want to do this? Well, there are quite a few good business reasons to outsource this function. For many Small and Medium Businesses (SMB), outsourcing is often the best way to get the expertise they need at a price they can afford. It is no secret that having good in-house expertise is expensive. One hears the radio ads saying they average Microsoft Certified administrator makes over $50K per year. That means the true cost of such an individual is over $60K when all the "extras" such as matching FICA, insurance, etc are factored in. This puts that level of expertise out of the range of many SMBs. Yet those same SMB's are often utilizing complex computer systems such as Microsoft Exchange or SQL servers.

SND is positioned to be your "virtual network administrator" via our Managed Network service. We provide all the functions of an in-house network admin, while typically costing thousands of dollars less. While all our services can be custom tailored to each scenario, we typically offer:

- Server maintenance and support (Daily)

  • - Software patching (OS and applications) (Weekly)
  • - Full Helpdesk functionality (Daily)
  • - Scheduled on-site services (Bi-Weekly or Monthly)
  • - Remote monitoring and baselining (our Monitoring Service) (24x7)
  • - Software and licensing maintenance (our Maintenance Service)
  • - Security monitoring (24x7)
  • - Predictable support modeling
  • - Rapid on site response if necessary (8x5 with 24x7 available)
  • - Monthly activity reports

In addition, all of our Managed Network clients typically enjoy reduced rates for projects outside the scope of the manged network service.

In a typical scenario it works much like this for the new client:

 
Setup

There is a review of the existing infrastructure and all issues are identified and resolved, including software licensing and OEM support agreement review and analysis. This results in a properly ordered and squared-away network. This involves a 1 time setup fee.

 
Daily

SND engineers will

    • - Remotely review ALL your server's pertinent logs for errors or other conditions that may warrant attention
    • - Review all monitoring graphs for issues
    • - Provide full Helpdesk functionality, complete with case and resolution tracking
    • - Provide security monitoring of your perimeter and intrusion defenses
  3.  
    Weekly or Bi-Weekly
     
  4. SND engineers will
    • - Provide remote patching of servers, desktops, and applications
    • - Provide scheduled on-site visits to resolve any issues not done remotely
    5.  
  5. Monthly
     
  6. SND engineers will
  7. - Provide detailed activity reports

Straining your budget to obtain the level of expertise necessary to run your network in a secure and productive fashion is not necessary anymore. Use ourcontact uspage to have one of our representatives contact you.